HP 1 year Post Warranty 4hr Response Onsite w/Defective Media Retention Desktop Hardware Support

When time is money, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays. And when dealing with defective storage media, you maintain control of your sensitive data.

HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.

For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.

For eligible products, you will retain your defective hard disk or eligible SSD/Flash drive components that you do not want to relinquish due to sensitive data contained within the disk.

4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response [1] for your covered hardware, helping you to improve product uptime.