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    • Privacy Policy

    Privacy Policy Introduction

    Welcome to pcmegamart.com.au. We are committed to protecting the privacy and security of our customers and visitors. Our online store is powered by BigCommerce, which enables us to offer you a secure and efficient shopping experience.

    Our Commitment to Your Privacy At pcmegamart.com.au, your privacy is paramount. We understand the importance of keeping your personal information secure. We collect only the necessary information required to fulfill your orders and improve your shopping experience, and we do not store any financial data on our platforms. All payment transactions are processed through secure gateways.

    Data Management To ensure the protection of your personal information, access to customer data within our e-commerce platform is strictly controlled. Our team members have limited access, ensuring that your information is only available to personnel who need it to perform their job functions. Furthermore, customer details are not exportable from our systems, reinforcing our commitment to data security.

    Your Rights and Responsibilities We encourage you to read this policy carefully to understand how your personal information is treated. By using our services, you acknowledge that you have read and agree to this Privacy Policy.

    Personal Information Collected

    At pcmegamart.com.au, we collect various types of personal information to facilitate your use of our services, process your transactions, and improve your overall shopping experience. Here are the categories of information we collect:

    1. Account Information: When you create an account with us, we collect your name, email address, postal address, and phone number. This information helps us to communicate with you and fulfill your orders efficiently.
    2. Order Information: To process any orders that you make on our website, we collect information related to your purchases such as your billing and shipping details, and products ordered. This information is necessary to fulfill your orders and to provide customer support.
    3. Communication Data: If you contact our customer service team or interact with us directly through email or phone, we record details of those conversations. This includes your questions, queries, or feedback and helps us provide you with better service.
    4. Technical and Usage Data: As you navigate through and interact with our website, we collect certain technical information about your equipment, browsing actions, and patterns. This includes information such as your Internet protocol (IP) address, browser type, device type, and other diagnostic data collected through cookies and similar technologies. We use this data to improve our website's functionality and to personalize your experience.
    5. Marketing Preferences: We collect information about your preferences in receiving marketing from us. This helps us to tailor our promotions and offers to better suit your interests.

    Please note: We do not store any financial information such as credit card numbers as all payment transactions are processed securely through our third-party payment processors. We ensure that our partners are compliant with the necessary security and privacy standards.

    Data Sharing and Disclosure

    At pcmegamart.com.au, we are committed to protecting your privacy and only share your personal information under strict conditions. Below are the circumstances under which your information may be shared:

    1. Service Providers: We engage various third-party service providers to perform functions and provide services to our shop, including warehousing and delivery, payment processing, data analysis, email dispatch, hosting services, customer service, and marketing efforts. These companies have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
    2. Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise).
    3. Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users of the Site or the public, or protect against legal liability.
    4. Marketing Partners: With your permission, we may share your information with trusted partners to enable them to send you offers and promotions that we believe may interest you. However, you can opt out of such sharing at any time by adjusting your marketing preferences.
    5. Analytics and Advertising Services: We share non-identifiable or aggregate information with entities like Google Analytics for better insight into our website usage and user demographics. These third parties may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads.
    6. Data Protection: Whenever we share data with third parties, we take steps to protect your information by requiring these third parties to enter into a contract that obligates them to use your personal information only for the provision of services specified in the contract and to maintain the confidentiality and security of the data.

    Data Security

    At pcmegamart.com.au, safeguarding your personal information is a top priority. We employ a range of security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Here are the key security practices we implement:

    1. Secure Technology: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. This includes SSL (Secure Socket Layer) technology which creates a secure connection between our servers and your browser, ensuring that all data passed remains private and integral.
    2. Data Access Controls: Access to personal information is strictly limited to personnel who need the information to perform a specific job (for example, billing or customer service). Our staff are trained on privacy and security practices and are required to adhere to these guidelines as a condition of employment.
    3. Regular Audits and Monitoring: We regularly review our systems and data for potential vulnerabilities and attacks. We also conduct security audits to ensure that we follow established security protocols and that our security measures remain effective and appropriate.
    4. Secure Storage and Handling: All electronic personal information is stored on secure servers that are protected in controlled facilities. We also use additional measures such as firewalls, intrusion detection systems, and network monitoring to safeguard against unauthorized access.
    5. Incident Response Plan: In the unlikely event of a data breach, we have a robust incident response plan designed to promptly investigate the breach and mitigate any damage caused. This includes notifying affected individuals and relevant authorities where necessary.
    6. Third-Party Security: We carefully select our third-party service providers and require them to use appropriate measures to protect the confidentiality and security of personal data.
    7. Employee Training: We conduct training programs to ensure that our employees are aware of our privacy and security policies, understand the importance of protecting personal data, and know how to do so effectively.

    Commitment to Continuous Improvement: We continually assess and update our security practices in response to new risks and developments in technology. This ongoing commitment helps ensure that we maintain robust data security measures over time.

    User Rights

    At pcmegamart.com.au, we recognise and respect your rights regarding your personal information. Below is an overview of the rights you hold and how you can exercise them:

    1. Right to Access: You have the right to request access to the personal information we hold about you. This enables you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.
    2. Right to Correction: You have the right to request that any incomplete or inaccurate information we hold about you is corrected promptly.
    3. Right to Erasure: Also known as the 'right to be forgotten', you have the right to request that we delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law.
    4. Right to Object to Processing: You have the right to object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
    5. Right to Restrict Processing: You have the right to request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
    6. Right to Data Portability: You have the right to request the transfer of your personal information to another party in a structured, commonly used, and machine-readable format, in certain circumstances.
    7. Right to Withdraw Consent: Where the sole legal basis for processing is your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
    8. Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.

    How to Exercise Your Rights: To exercise any of these rights, please contact us directly at our provided contact details. We may need specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.