Product Description
Overview
- Reduce the hassle of hardware issues with HP Return to Depot Service. Get high quality remote troubleshooting assistance. If repairs are needed, ship or deliver your failed unit to an HP service center and enjoy delivery of a fully operational unit to your location- with shipping included.[1]
Features
- Know that your hardware will be fully operational as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Enjoy the expertise and experience of our offsite service for quick repairs on the HP hardware you need.
- Send your hardware to an HP designated service center. You can either ship it or deliver it in person - whichever works best for you.
Product Videos
Specifications
| Spec | Description |
|---|---|
| Duration | 1 year |
| Support type | Return to depot |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Warranty type | P |
| Coverage period (month) | 12 |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Materials, parts, and return shipping included; Return shipment of functional device; Repair at a designated HP service center; Complete service coverage |
| Logistics options | Customer carry-in or shipment |
| Place of service | Offsite |
| Service method | Depot repair |
| Warranty coverage | Post warranty |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |
