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Shipping & Returns

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, you may do so within 30 days of delivery for a full refund, provided the item is unopened and in its original condition. However, please note that shipping costs for returns are the responsibility of the customer.

After Pay Returns

For orders financed through After Pay, we are unable to offer a 100% refund due to cancellation fees charged by After Pay. In these cases, a 2.5% admin fee will be deducted from the refund amount. This applies to items that are on backorder, have long wait times due to supplier delays, or are returned due to a change of mind.

To initiate a return, please contact our Customer Service team with your order number and details about the product you'd like to return. We'll respond promptly with instructions on how to proceed.

Shipping Policy

We offer free shipping on orders over $300, subject to the following terms:

  • Items must be from the same warehouse.
  • Heavy items (e.g., server racks, large printers) require a freight quote.
  • Shipping costs for returns, including those financed through After Pay, are the responsibility of the customer.

We ship to most addresses within Australia. However, please note that some products may have shipping restrictions, and we currently do not ship to international destinations.

Shipping Estimates

When you place an order, we'll provide shipping and delivery date estimates based on the availability of your items and the shipping options you select. Shipping date estimates may appear on the shipping quotes page during checkout.

Please note that our shipping rates are based on the weight of the items in your order. The weight of each item can be found on its product detail page. In accordance with the policies of our shipping partners, all weights will be rounded up to the nearest full pound.

Customer Service

If you have any questions or need assistance, our friendly Customer Service team is available at 1800-316-493, Monday to Friday from 9 AM to 5 PM, excluding public holidays.