Product Description
Overview
- HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 3 years |
| Support type | Onsite repair |
| Coverage window | Standard workdays - 9 hours |
| Response time | 48 hour resolution |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Warranty type | S |
| Coverage period (month) | 36 |
| Care Pack type | Electronic |
| Service features, header | Access to electronic support information and services; Electronic remote monitoring and support, standard configuration; Remote problem diagnosis and support; Work to completion; Coverage window; Replacement parts and materials; Onsite hardware su... |
| Place of service | Onsite |
| Service method | Onsite repair |
| Additional information | Call to Repair, excludes external monitor |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA2-5481 |
| Facet Product type | Care Pack |
