Product Description
Overview
- As a Poly Certified Service Partner, get the Poly+ support you need with the power to elevate your customers collaborative experience. Benefit from 24x7 ecosystem cloud partner support, advance hardware replacement[1], and select Professional Services discounts.[2]
Features
- Poly solutions are rock solid, but if an incident occurs we’re here to help you anytime, day or night. Poly Certified Service Partners can contact Poly 24x7 to receive support for their customer's solution.[3]
- Enhance your support portfolio with Partner Branded Poly+, offering premium support based on your specific business model - under your brand to your customers. And, as a Poly Services Certified Partner you receive all the benefits of Poly+.
- Poly provides advance hardware replacement[1] for any failed hardware component. If a replacement part is required to resolve a problem it will be shipped with freight charges paid for by Poly for next business day delivery, before you return the faulty one.[4]
Product Videos
Specifications
| Spec | Description |
|---|---|
| Datasheet photo 1 | Publication photos/Blackwire_8225_Lifestyle_3.jpg |
| UNSPSC code | 81111812 |
| Copyright notice | © Copyright 2023 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and se... |
| Service features | Poly’s support management team escalates issues rapidly and engages with Poly specialists for urgent resolution.; Poly technical support with work with your engineer to remotely diagnosis customer problems. If required, we will dispatch a technici... |
| Service features, header | Onsite Support Enhancement Option; Escalation Management; Professional Services Discounts; Software Upgrades and Updates; Upgraded IT tools; Ecosystem Cloud Partner Support (ECPS); Designated Support Portal Access |
| Service type | OTHER |
| Facet Series name | PRK Focus-Studio P15 |
| Facet Product type | Poly Services |
| Facet Brand | Poly |
| Facet Taxonomy | Services |
| Facet Service type | Poly Plus |
| Facet Coverage (months) | 36 |