Product Description
Overview
- Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.
Features
- HP’s expert technicians have the tools and resources to repair your equipment properly.
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
- For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Pickup and return |
| Additional support option | Defective media retention |
| Duration | 4 years |
| Response time | Repaired within 3-7 business days |
| Coverage window | Standard workdays - 9 hours |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 48 |
| Warranty type | S |
| Service features, header | Defective Media Retention; 3-5 business day offsite repair[1]; Prepaid return shipment; Remote problem diagnosis and telephone support; Prepaid shipment to HP repair center |
| Care Pack type | Electronic |
| Place of service | Offsite |
| Service method | Depot repair |
| Logistics options | Courier pick up and return |
| Warranty coverage | In warranty |
| Additional information | Excludes external monitor |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |