Product Description
Overview
- Experience optimal uptime and fast resolutions with HP Active Care[1,2] for the way people work either in the office or on the go. Add HP Wolf Protect and Trace to reliably protect data, track your fleet of high-end HP devices, and keep unauthorized users from accessing your files and documents on your network.[3,4,5]
Features
- Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
- Protect your sensitive devices and data with threshold cryptography to find, lock, and erase files from premium HP laptops.[3,4]
- Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
- Improve IT response time to lost or stolen devices with integrated monitoring through the HP TechPulse[4] simplified user dashboard.
- Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
- duce the costs associated with losing a PC with HP Wolf Protect and Trace.[3]
Product Videos
Specifications
Spec | Description |
---|---|
UNSPSC code | 81111812 |
Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
Coverage window | Standard workdays - 9 hours |
Support type | Bundled Support |
Duration | 4 years |
Additional support option | Wolf Protect and Trace |
Response time | Next business day response |
Coverage period (month) | 24 |
Warranty type | S |
Service features, header | A gold standard in data protection; Remote problem diagnosis and support; Next business day onsite hardware support[1]; Hardware-enforced persistent protection; Quickly locate missing devices; HP TechPulse-enabled support features |
Care Pack type | Electronic |
Service method | Onsite and Predictive - Protect Support |
Place of service | Remote and Onsite |
Warranty coverage | In warranty |
Datasheet publication number | 4AA7-8543 |
Facet Product type | Care Pack |