Product Description
Overview
- HP Hardware Support Onsite Service with accidental damage protection provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 3 years |
| Additional support option | Accidental damage protection |
| Support type | Onsite repair |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Onsite hardware support; Replacement parts and materials; Coverage window; Onsite response time for hardware support; Accidental damage protection |
| Service feature highlights, header | Remote problem diagnosis and support; Onsite hardware support; Replacement parts and materials included; Accidental damage protection; Service-level options with different onsite response time for hardware support |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Additional information | Education Segment only |
| Datasheet publication number | 4AA3-8282 |
| Facet Product type | Care Pack |