Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP 8-hour[1] Onsite response service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast.
Features
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Additional support option | Defective media retention |
| Response time | 8 hour response |
| Coverage window | Standard workdays - 9 hours |
| Duration | 4 years |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 48 |
| Warranty type | S |
| Service features, header | Remote problem diagnosis and support; Onsite hardware support – same business day[1]; Replacement parts and materials included; Escalation management; Coverage for all HP branded components; Defective Media Retention |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Datasheet publication number | TBD |
| Facet Product type | Care Pack |