Product Description
Overview
- When you operate around the clock, 7 days a week, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service is available 24 hours per day, 7 days a week, including HP holidays. And when dealing with defective storage media, you maintain control of your sensitive data.
Features
- For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.
- For eligible products, you will retain your defective hard disk or eligible SSD/Flash drive components that you do not want to relinquish due to sensitive data contained within the disk.
- 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response [1] for your covered hardware, helping you to improve product uptime.
- HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Defective media retention |
| Support type | Onsite repair |
| Duration | 3 years |
| Response time | 4 hour response |
| Coverage window | 7 days a week - 24 hours |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Service available 24 hours a day - 7 days a week; Defective media retention (DMR); Escalation management; Firmware updates for selected products; Access to electronic support information and services; Remote problem diagnosis and support; 4-hour o... |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Service method | Onsite repair |
| Additional information | Excludes external monitor |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |
