Product Description
Overview
- Parts and Remote Service offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We’ll ship replacement parts the next business day[1] to your specified location – before you even return the defective parts to HP.
Features
- Your service technicians can rely on experienced HP service technicians for remote problem diagnosis and support.
- Shipping charges are included for standard delivery, and additional options are available for predetermined time-and-place delivery.
- Expedite access to replacement parts with Advance exchange.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage window | Standard workdays - 9 hours |
| Support type | Exchange |
| Duration | 1 year |
| Response time | Next business day response |
| Warranty type | P |
| Coverage period (month) | 12 |
| Service features, header | Advanced parts exchange; Next Business Day parts delivery[1]; Remote problem diagnosis and support; Preferential parts discounts |
| Care Pack type | Electronic |
| Service method | Part exchange |
| Logistics options | Parts shipped next business day |
| Warranty coverage | Post warranty |
| Place of service | Channel |
| Datasheet publication number | 4AA5-7985 |
| Facet Product type | Care Pack |