Product Description
Overview
- 3 years predictive AI-powered insights and proactive support
- Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.[1,2]
Features
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Active Care |
| Additional support option | Accidental damage protection |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | HP TechPulse-enabled support features; Firmware updates for selected products; Remote problem diagnosis and support; Next business day onsite hardware support[1]; Accidental Damage Protection; Replacement parts and materials |
| Care Pack type | Electronic |
| Place of service | Remote and Onsite |
| Service method | Onsite and Predictive Support |
| Warranty coverage | In warranty |
| Facet Product type | Care Pack |