Product Description
Overview
- When time is money, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays.
Features
- HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
- For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.
- 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response [1] for your covered hardware, helping you to improve product uptime.
Product Videos
Specifications
| Spec | Description |
|---|---|
| Response time | 4 hour response |
| Duration | 1 year |
| Support type | Onsite repair |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 12 |
| Warranty type | P |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Access to electronic support information and services; Firmware updates for selected products; Replacement parts and materials included; 4-hour onsite response; Escalation management |
| Service method | Onsite repair |
| Warranty coverage | Post warranty |
| Place of service | Onsite |
| Additional information | Excludes external monitor |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |