Product Description
Overview
- Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.[1]
Features
- Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
- Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
- There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | HP Care Pack Services are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit http... |
| Duration | 3 years |
| Support type | Pickup and return |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features, header | No extra fees for repairs; Hardware Repair Coverage; Coverage begins day of PC purchase; Quick service with genuine HP parts |
| Care Pack type | Electronic |
| Service feature highlights, header | Quick service with genuine HP parts; Hardware Repair Coverage; Coverage begins day of PC purchase; No extra fees for repairs |
| Service method | Depot repair |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Logistics options | Courier pick up and return |
| Datasheet publication number | 4AA3-8281 |
| Facet Product type | Care Pack |