Product Description
Overview
- HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.[1]
Features
- Make the most of your IT resources with access to online tools that let you quickly and easily open, monitor, and close IT case tickets.
- Enjoy collaborative IT assistance from a team that understands and appreciates your troubleshooting insight and leverages your internal diagnoses.
- Give your in-house IT help desk immediate access to highly-skilled remote support agents who can talk the talk and get straight to resolving the issues.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Response time | Next available agent |
| Duration | 4 years |
| Support type | Priority support |
| Coverage window | Standard workdays - 9 hours |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 48 |
| Warranty type | S |
| Service features, header | Direct access to highly skilled remote support agents; Global experience; Technical support design for IT; Online case management tools |
| Care Pack type | Electronic |
| Place of service | Remote |
| Service method | Phone |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA4-7521 |
| Facet Product type | Care Pack |