Product Description
Overview
- HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.[1]
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| Duration | 3 years |
| Support type | Exchange |
| Coverage window | Standard workdays - 9 hours |
| Response time | Exchange shipped within 4-7 business days |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features, header | Hardware exchange; Coverage window; Remote problem diagnosis and support; Prepaid shipping label, materials, and instructions for defective unit return; Access to electronic support information and services |
| Care Pack type | Electronic |
| Service method | Standard unit exchange |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Logistics options | Customer ships defective, courier ships replacement |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |