Product Description
Overview
- HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Features
- HP provides quick replacement of your failed hardware unit the day after it goes down, if the problem can't be resolved remotely.
- Offers a convenient, cost-saving alternative to onsite hardware repair for your HP product.
- Increase the return on your HP hardware investments and peace of mind. The longer the service plan you choose, the more reliable support you can expect from HP.
- Purchasing HP Care Pack service with HP product reduces total cost of ownership.
- HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
- No need to worry about shipping costs - we have it covered for you.
- Take advantage of our expert support specialists ready to provide remote assistance.
Product Videos
Specifications
| Spec | Description |
|---|---|
| Duration | 3 years |
| Support type | Exchange |
| Coverage window | Standard workdays - 9 hours |
| Response time | Exchange shipped within 4-7 business days |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features, header | Hardware exchange; Coverage window; Remote problem diagnosis and support; Prepaid shipping label, materials, and instructions for defective unit return; Access to electronic support information and services |
| Care Pack type | Electronic |
| Service method | Standard unit exchange |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Logistics options | Customer ships defective, courier ships replacement |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |