Product Description
Overview
- Minimize downtime and maximize convenience. Get back up and running quickly with HP Onsite Exchange Service. Get high quality remote troubleshooting assistance and, if necessary, an expert certified technician will exchange the device for you, at your site.
Features
- Our experts are ready to help. Get the convenience and expertise of a certified technician who will perform an exchange for you.
- You pay no shipping costs with convenient door-to-door pick up and delivery.
- Take advantage of our expert support specialists ready to provide remote assistance.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Duration | 5 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 60 |
| Warranty type | S |
| Service features | We’ll cover all of the HP branded components such as HP Jetdirect network components, memory components and attached HP branded accessories – including paper trays, duplex units, and storage media.; We’ll replace any parts or materials required to... |
| Service features, header | Onsite hardware support- next business day[1]; Replacement parts and materials included; Escalation management; Coverage for all HP branded components; Remote problem diagnosis and support |
| Care Pack type | Electronic |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |