Product Description
Overview
- Parts and Remote Service offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We’ll ship replacement parts the next business day[1] to your specified location – before you even return the defective parts to HP.
Features
- Expedite access to replacement parts with Advance exchange.
- Shipping charges are included for standard delivery, and additional options are available for predetermined time-and-place delivery.
- Your service technicians can rely on experienced HP service technicians for remote problem diagnosis and support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Duration | 1 year |
| Support type | Exchange |
| Legal disclaimer | [1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable... |
| Coverage period (month) | 12 |
| Warranty type | P |
| Service features, header | Preferential parts discounts; Remote problem diagnosis and support; Next Business Day parts delivery[1]; Advanced parts exchange |
| Care Pack type | Electronic |
| Warranty coverage | Post warranty |
| Place of service | Channel |
| Service method | Part exchange |
| Logistics options | Parts shipped next business day |
| Datasheet publication number | 4AA5-7985 |
| Facet Product type | Care Pack |