Product Description
Overview
- You won't be down for long with HP Next Business Day[1] Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging.
Features
- Take advantage of our expert support specialists ready to provide remote assistance.
- We're ready to ship a replacement if needed. You'll get it the next business day[1] so you'll be back up and running fast, and we provide everything you need to ship your failed unit back to us.
- No need to worry about shipping costs - we have it covered for you.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Exchange |
| Duration | 4 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 48 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Replacement arrives the next business day[1]; Shipping costs included; Complete service coverage |
| Place of service | Offsite |
| Service method | Advanced unit exchange |
| Logistics options | Courier shipment and defective return |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |