Product Description
Overview
- This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.[1]
Features
- Replacement of your HP product will use standard freight shipping and delivery, however, upgraded shipping is available for a fee
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Exchange |
| Duration | 3 years |
| Response time | Exchange shipped within 4-7 business days |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service level options, header | Covers the replacement of your HP product and all shipping and freight costs |
| Service features, header | Remote problem diagnosis and support; Hardware exchange; Prepaid shipping label, materials, and instructions for defective unit return; Coverage window; Access to electronic support information and services |
| Care Pack type | Electronic |
| Service feature highlights, header | Remote problem diagnosis and technical telephone support; Hardware exchange; Prepaid shipping label, materials, and instructions for return; Standard coverage window; Access to electronic support information and services |
| Place of service | Offsite |
| Service method | Standard unit exchange |
| Logistics options | Customer ships defective, courier ships replacement |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |
