Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day[1] Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next day, help is there when you need it—so you can get back to work. Preventive Maintenance Kit Replacement service are included in defined times.
Features
- In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.[1]
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Defined times of onsite Preventive Maintenance Kits are included.
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | [1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable... |
| Support type | Onsite repair |
| Additional support option | Defective media retention |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Remote problem diagnosis and support; Replacement parts and materials included; Formal escalation procedures and management; Access to electronic support information and tools; Next business day[1] onsite hardware support; HP remote system access ... |
| Care Pack type | Electronic |
| Additional information | Includes 1 preventive maintenance kit |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Service method | Onsite repair |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |