Product Description
Overview
- Pickup and Return Service with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more.
Features
- Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more.
- Must be purchased while the standard warranty is in effect and provides three years of coverage from the hardware purchase date.
- HP’s expert technicians have the tools and resources to repair your equipment properly.
- For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
- Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you.
- Covers all parts and labor needed to repair your HP product or replacement if it cannot be repaired.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Accidental damage protection |
| Duration | 3 years |
| Coverage window | Standard workdays - 9 hours |
| Support type | Pickup and return |
| Response time | Repaired within 3-7 business days |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Warranty type | S |
| Coverage period (month) | 36 |
| Care Pack type | Electronic - For 1 year base warranty hardware |
| Service features, header | Prepaid return shipment; Prepaid shipment to HP repair center; Remote problem diagnosis and telephone support; 3-5 business day offsite repair[1]; Accidental Damage Protection |
| Place of service | Offsite |
| Service method | Depot repair |
| Logistics options | Courier pick up and return |
| Warranty coverage | In warranty |
| Additional information | Excludes external monitor |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |