Product Description
Overview
- Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.[1]
Features
- Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
- There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
- Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | HP Care Pack Services are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit http... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Duration | 1 year |
| Support type | Pickup and return |
| Coverage period (month) | 12 |
| Warranty type | P |
| Service features, header | 3-5 business day offsite repair; Prepaid return shipment; Prepaid shipment to HP repair center; Remote problem diagnosis and telephone or chat support; Replacements parts and materials |
| Care Pack type | Electronic |
| Service feature highlights, header | Replacements parts and materials; Remote problem diagnosis and telephone or chat support; 3-5 business day offsite repair; Prepaid return shipment; Prepaid shipment to HP repair center |
| Service method | Depot repair |
| Warranty coverage | Post warranty |
| Logistics options | Courier pick up and return |
| Place of service | Offsite |
| Datasheet publication number | 4AA3-8281 |
| Facet Product type | Care Pack |