Product Description
Overview
- HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
Features
- Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
- Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
- Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Support type | Active Care |
| Additional support option | Defective media retention; PC Solution; Active Care |
| Duration | 4 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 48 |
| Warranty type | S |
| Service features, header | Replacement parts and materials; Firmware updates for selected products; Next business day onsite hardware support[1]; Defective Media Retention; Remote problem diagnosis and support; HP TechPulse-enabled support features |
| Care Pack type | Electronic |
| Place of service | Remote and Onsite |
| Service method | Onsite and Predictive Support |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA7-8543 |
| Facet Product type | Care Pack |