Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Solution Support[1] with Defective Media Retention. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
Features
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Additional support option | Defective media retention; PC Solution |
| Duration | 4 years |
| Response time | Next business day response |
| Support type | Onsite repair |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 48 |
| Warranty type | S |
| Service features, header | Remote problem diagnosis and support; Next business day[1] onsite hardware support; Replacement parts and materials included; Formal escalation procedures and management; Access to electronic support information and tools; HP remote system access ... |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |