Product Description
Overview
- Help keep employees happy with device service and support options that restore productivity with HP Care.
Features
- Expand your protection on your HP devices with repair for up to 5 years without additional out-of-pocket expenses.
- Get employees back to productivity with convenient remote support that aims to solve device issues with 85% first time resolution.[1,8]
- For more complex issues, choose faster device remediation with HP Care.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Duration | 3 years |
| Additional support option | Accidental damage protection |
| Support type | Offsite repair |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features | Optional Accidental Damage Protection covers devices against drops, spills and electrical surges that occur through the normal use of the computer.[3,4]; When issues can’t be fixed remotely, get device repair at an HP expert technician location wi... |
| Service features, header | Accidental Damage Protection; HP Care |
| Care Pack type | Electronic |
| Warranty coverage | In warranty |
| Service method | Offsite repair |
| Place of service | Offsite |
| Service type | ELECTRONIC CARE PACK |
| Datasheet publication number | TBD |
| Facet Product type | Care Pack |
| Facet Support Type | Offsite repair |
| Facet Additional support option | Accidental damage protection |