Product Description
Overview
- Depend on quality remote troubleshooting for most PC issues when you need additional support, but budgets are tight, with offsite support. Devices needing repair can be picked up or shipped to an HP expert facility for remediation.[1]
Features
- Expand your protection on your HP devices with repair for up to 5 years without additional out-of-pocket expenses.
- For more complex issues, choose more cost-efficient diagnosis and repair with offsite support.[1]
- Get employees back to productivity with convenient remote support that aims to solve device issues with 85% first time resolution.[1,8]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Duration | 5 years |
| Additional support option | Accidental damage protection |
| Support type | Offsite repair |
| Coverage period (month) | 60 |
| Warranty type | S |
| Service features | Optional Accidental Damage Protection covers devices against drops, spills and electrical surges that occur through the normal use of the computer.[3,4]; When issues can’t be fixed remotely, get device repair at an HP expert technician location wi... |
| Service features, header | Accidental Damage Protection; HP Care |
| Care Pack type | Electronic |
| Warranty coverage | In warranty |
| Service method | Offsite repair |
| Place of service | Offsite |
| Service type | ELECTRONIC CARE PACK |
| Datasheet publication number | TBD |
| Facet Product type | Care Pack |
| Facet Additional support option | Accidental damage protection |
| Facet Support Type | Offsite repair |