Product Description
Overview
- HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
Features
- Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
- Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
- Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 4 years |
| Additional support option | Defective media retention; PC Solution; Active Care |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Support type | Active Care |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Warranty type | S |
| Coverage period (month) | 48 |
| Care Pack type | Electronic |
| Service features, header | Firmware updates for selected products; Replacement parts and materials; Defective Media Retention; Next business day onsite hardware support[1]; Remote problem diagnosis and support; HP TechPulse-enabled support features |
| Service type | ELECTRONIC CARE PACK |
| Warranty coverage | In warranty |
| Service method | Onsite and Predictive Support |
| Place of service | Remote and Onsite |
| Datasheet publication number | 4AA7-8543 |
| Facet Product type | Care Pack |
| Facet Support Type | Active care |
| Facet Additional support option | Defective media retention; PC Solution |