Product Description
Overview
- This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.[1]
Features
- Replacement of your HP product will use standard freight shipping and delivery, however, upgraded shipping is available for a fee
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 1 year |
| Support type | Exchange |
| Coverage window | Standard workdays - 9 hours |
| Response time | Exchange shipped within 4-7 business days |
| Coverage period (month) | 12 |
| Warranty type | P |
| Care Pack type | Electronic |
| Service level options, header | Covers the replacement of your HP product and all shipping and freight costs |
| Service features, header | Prepaid shipping label, materials, and instructions for defective unit return; Access to electronic support information and services; Coverage window; Hardware exchange; Remote problem diagnosis and support |
| Service feature highlights, header | Hardware exchange; Remote problem diagnosis and technical telephone support; Prepaid shipping label, materials, and instructions for return; Standard coverage window; Access to electronic support information and services |
| Service method | Standard unit exchange |
| Place of service | Offsite |
| Warranty coverage | Post warranty |
| Logistics options | Courier shipment and defective return |
| Additional information | EMEA only |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |
