Product Description
Overview
- This HP Service Plan continues coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware repairs during the extended coverage period.[1]
Features
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Enjoy expertise and experienced offsite service for quick and affordable repairs on the technology you use to run your business.
- The customer delivers or ships the failed product to an HP authorized repair center and HP pays for repair or replacement and return shipment to the customer
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81112306 |
| Support type | Return to depot |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Duration | 1 year |
| Coverage period (month) | 12 |
| Warranty type | P |
| Service features, header | Turnaround time; Shipment to the HP designated repair center; Coverage window; Remote problem diagnosis and support; Return shipment; Offsite support and materials |
| Care Pack type | Electronic |
| Service level options, header | Covers all parts and labor needed to repair your HP product or replacement if it cannot be repaired |
| Logistics options | Customer carry-in or shipment |
| Place of service | Offsite |
| Service method | Depot repair |
| Warranty coverage | Post warranty |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |