Product Description
- Don’t lose time due to unexpected hardware issues. Let HP Hardware Exchange Service get you back up and running quickly, by delivering replacement products or parts to you. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll quickly send you a container and prepaid waybill to ship back your defective unit. Once received, we’ll send back a replacement unit within 4-7 business days.[1]
Features
- HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.
- A convenient and cost-effective alternative to onsite support, HP Receipt Unit Exchange Service provides a reliable service exchange for eligible products.
- Minimize your downtime. HP Hardware Exchange Service delivers replacement product or parts within 4-7 business days.[1]
Product Videos
Specifications
Spec | Description |
---|---|
Support type | Exchange |
Duration | 2 years |
Response time | Exchange shipped within 4-7 business days |
Coverage window | Standard workdays - 9 hours |
Warranty type | S |
Coverage period (month) | 24 |
Care Pack type | Electronic |
Place of service | Offsite |
Warranty coverage | In warranty |
Logistics options | Courier pick up and return |
Service method | Standard unit exchange |
Datasheet publication number | 4AA5-7508 |
Facet Product type | Care Pack |