Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day[1] Onsite Service, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work.
Features
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready when you need you help. In-person repairs, parts, and service will arrive at your door the very next business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 1 year |
| Support type | Onsite repair |
| Coverage period (month) | 12 |
| Warranty type | P |
| Service features, header | Remote problem diagnosis and support; Replacement parts and materials included; Onsite hardware support- next business day[1]; Coverage for all HP branded components; Escalation management |
| Service features | When complex incidents occur, we’ll be ready. HP’s formal escalation procedures enlist the skills of appropriate resources or third parties to get the job done.; When an issue requires in-person assistance, we’ll be on our way the next business da... |
| Care Pack type | Electronic |
| Warranty coverage | Post warranty |
| Service method | Onsite repair |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |