Product Description
Overview
- As a Poly Certified Service Partner, get the Poly+ support you need with the power to elevate your customers collaborative experience. Benefit from 24x7 ecosystem cloud partner support, advance hardware replacement[1], and select Professional Services discounts.[2]
Features
- Enhance your support portfolio with Partner Branded Poly+, offering premium support based on your specific business model - under your brand to your customers. And, as a Poly Services Certified Partner you receive all the benefits of Poly+.
- Poly provides advance hardware replacement[1] for any failed hardware component. If a replacement part is required to resolve a problem it will be shipped with freight charges paid for by Poly for next business day delivery, before you return the faulty one.[4]
- Poly solutions are rock solid, but if an incident occurs we’re here to help you anytime, day or night. Poly Certified Service Partners can contact Poly 24x7 to receive support for their customer's solution.[3]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Datasheet photo 1 | Publication photos/Blackwire_8225_Lifestyle_3.jpg |
| Copyright notice | © Copyright 2023 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and se... |
| Service features | Poly technical support with work with your engineer to remotely diagnosis customer problems. If required, we will dispatch a technician to your customer's site. The Poly technician will work with your customer directly to ensure resolution.[5]; As... |
| Service features, header | Onsite Support Enhancement Option; Escalation Management; Professional Services Discounts; Designated Support Portal Access; Software Upgrades and Updates; Upgraded IT tools; Ecosystem Cloud Partner Support (ECPS) |
| Service type | POLY |
| Facet Brand | Poly |
| Facet Series name | MTR Base Kit with Cable |
| Facet Product type | Poly Services |
| Facet Taxonomy | Services |
| Facet Service type | Poly Plus |
| Facet Coverage (months) | 36 |