Product Description
Overview
- HP Priority Management Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an HP global support manager located in your region who manages and proactively plans your global support needs. And, it provides parts prioritization, performance monitoring, executive level reporting, and proactive support planning.[1]
Features
- Reduce your downtime with priority access to the parts you need to get up and running.
- Get a global customer support manager located in your region who will manage and proactively plan your IT support needs.
- Enjoy an IT support partner who will help you monitor system performance, deliver executive-level reports, and proactively plan your support needs.
Product Videos
Specifications
Spec | Description |
---|---|
UNSPSC code | 81111812 |
Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
Coverage window | Standard workdays - 9 hours |
Response time | Next available agent |
Duration | 1 year |
Support type | Priority support |
Warranty type | S |
Coverage period (month) | 12 |
Service features, header | Parts prioritization; Problem management; Performance management; Technical support design for IT; Proactive support plan; Online case management tools; Direct access; Global experience; Assigned support contact |
Care Pack type | Electronic |
Service method | Phone |
Warranty coverage | In warranty |
Place of service | Remote |
Additional information | Covers 1000+ seats |
Datasheet publication number | 4AA4-7521 |
Facet Product type | Care Pack |