Product Description
Overview
- HP Priority Management Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an HP global support manager located in your region who manages and proactively plans your global support needs. And, it provides parts prioritization, performance monitoring, executive level reporting, and proactive support planning.[1]
Features
- Get a global customer support manager located in your region who will manage and proactively plan your IT support needs.
- Reduce your downtime with priority access to the parts you need to get up and running.
- Enjoy an IT support partner who will help you monitor system performance, deliver executive-level reports, and proactively plan your support needs.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next available agent |
| Support type | Priority support |
| Duration | 3 years |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Warranty type | S |
| Coverage period (month) | 36 |
| Care Pack type | Electronic |
| Service features, header | Performance management; Proactive support plan; Global experience; Technical support design for IT; Direct access; Problem management; Assigned support contact; Online case management tools; Parts prioritization |
| Additional information | Covers 1000+ seats |
| Warranty coverage | In warranty |
| Service method | Phone |
| Place of service | Remote |
| Datasheet publication number | 4AA4-7521 |
| Facet Product type | Care Pack |