Product Description
Overview
- HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.[1]
Features
- Give your in-house IT help desk immediate access to highly-skilled remote support agents who can talk the talk and get straight to resolving the issues.
- Enjoy collaborative IT assistance from a team that understands and appreciates your troubleshooting insight and leverages your internal diagnoses.
- Make the most of your IT resources with access to online tools that let you quickly and easily open, monitor, and close IT case tickets.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Priority services |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next available agent |
| Duration | 5 years |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Warranty type | S |
| Coverage period (month) | 60 |
| Service features, header | Online case management tools; Direct access to highly skilled remote support agents; Global experience; Technical support design for IT |
| Care Pack type | Electronic |
| Care Pack Subtype | STANDALONE |
| Warranty coverage | Warranty independent |
| Service method | Phone |
| Place of service | Remote |
| Service type | ELECTRONIC CARE PACK |
| Datasheet publication number | 4AA4-7521 |
| Facet Product type | Priority services |
| Facet Duration | 5 years |
| Facet Support Type | Priority services |