Product Description
Overview
- HP Priority Management Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an HP global support manager located in your region who manages and proactively plans your global support needs. And, it provides parts prioritization, performance monitoring, executive level reporting, and proactive support planning.[1]
Features
- Enjoy an IT support partner who will help you monitor system performance, deliver executive-level reports, and proactively plan your support needs.
- Reduce your downtime with priority access to the parts you need to get up and running.
- Get a global customer support manager located in your region who will manage and proactively plan your IT support needs.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Priority services |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next available agent |
| Duration | 4 years |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Warranty type | S |
| Coverage period (month) | 48 |
| Service features, header | Performance management; Parts prioritization; Problem management; Proactive support plan; Assigned support contact; Online case management tools; Direct access; Global experience; Technical support design for IT |
| Care Pack type | Electronic |
| Care Pack Subtype | STANDALONE |
| Warranty coverage | Warranty independent |
| Service method | Phone |
| Place of service | Remote |
| Service type | ELECTRONIC CARE PACK |
| Datasheet publication number | 4AA4-7521 |
| Facet Product type | Priority services |
| Facet Duration | 4 years |
| Facet Support Type | Priority services |