Product Description
Overview
- HP Priority Access Plus Service provides all features of HP Priority Access Service – such as direct access to highly skilled remote support agents and a globally consistent experience available in over 60 countries and more than 20 languages. Then it goes beyond by providing an assigned remote point of contact to manage your support needs and delivers reporting on a quarterly basis.[1]
Features
- Plus #2: Executive-level quarterly reporting on product quality and service status, to help keep business up and running.
- Plus #3: A dedicated escalation path that’s customized to the needs of your organization.
- Plus #1: An assigned customer support expert to manage your service requirements.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Priority services |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next available agent |
| Duration | 5 years |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Warranty type | S |
| Coverage period (month) | 60 |
| Service features, header | Assigned support contact; Online case management tools; Direct access to highly skilled remote support agents; Global experience; Technical support design for IT |
| Care Pack type | Electronic |
| Care Pack Subtype | STANDALONE |
| Warranty coverage | Warranty independent |
| Service method | Phone |
| Place of service | Remote |
| Service type | ELECTRONIC CARE PACK |
| Datasheet publication number | 4AA4-7521 |
| Facet Product type | Priority services |
| Facet Support Type | Priority services |
| Facet Duration | 5 years |