Product Description
Overview
- Get back to work quickly with HP Premium Support, which resolves most issues remotely during standard business hours. If a physical repair is needed, an HP expert is dispatched to the employee’s location, with expedited resolution.[1]
Features
- For more complex issues, choose more cost-efficient diagnosis and repair with HP Premium.[1]
- Expand your protection on your HP devices with repair for up to 5 years without additional out-of-pocket expenses.
- Get employees back to productivity with convenient remote support that aims to solve device issues with 85% first time resolution.[1,8]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 4 years |
| Additional support option | Travel coverage |
| Support type | Onsite repair |
| Warranty type | S |
| Coverage period (month) | 48 |
| Service features | Added Defective Media Retention helps keep you in control of your data when hard drives fail.[3,4,5]; For faster response, an HP expert technician can be sent to your business to rectify the problem with HP Premium.[1] |
| Service features, header | Defective Media Retention; HP Premium |
| Care Pack type | Electronic |
| Warranty coverage | In warranty |
| Service method | Onsite repair |
| Place of service | Onsite |
| Service type | ELECTRONIC CARE PACK |
| Datasheet publication number | 4AA8-2300 |
| Facet Product type | Care Pack |
| Facet Support Type | Onsite repair |
| Facet Additional support option | Travel coverage |