UNSPSC code |
81111812 |
Coverage window |
Standard workdays - 9 hours |
Response time |
Next business day response |
Duration |
4 years |
Additional support option |
Travel coverage; Device Health Monitoring; Predictive Analytics Dashboard; Proactive issue prevention; End user alerts; IT ticketing automation |
Support type |
Onsite repair |
Legal disclaimer |
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
Warranty type |
S |
Coverage period (month) |
48 |
Service features, header |
Automated IT ticketing – for hard disk drives & batteries needing replacement; Hardware device information – including BIOS and firmware updates; Firmware updates for selected products; Replacement parts and materials; Onsite repair; Remote proble... |
Care Pack type |
Electronic |
Warranty coverage |
In warranty |
Service method |
Onsite and Predictive Support |
Place of service |
Remote and Onsite |
Service type |
ELECTRONIC CARE PACK |
Datasheet publication number |
4AA7-8543 |
Facet Product type |
Care Pack |
Facet Support Type |
Active care |
Facet Additional support option |
Travel coverage |