Product Description
Overview
- Limit interruptions with HP Premium+ Support, a smart service that alerts of potential device issues using predictive AI-powered insights, automation and proactive 24/7 support for our fastest diagnosis and repair—wherever work happens.[1,2]
Features
- Optimize uptime by leveraging predictive analytics and proactive insights, powered by Workforce Experience platform. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
- Help reduce device disruptions with Automated Case Generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at their convenience.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 4 years |
| Additional support option | Accidental damage protection; Defective media retention; Travel coverage; Device Health Monitoring; Predictive Analytics Dashboard; Proactive issue prevention; End user alerts; IT ticketing automation |
| Support type | Onsite repair |
| Warranty type | S |
| Coverage period (month) | 48 |
| Care Pack type | Electronic |
| Service features, header | Automated IT ticketing – for hard disk drives & batteries needing replacement; Hardware device information – including BIOS and firmware updates; Firmware updates for selected products; Replacement parts and materials; Onsite repair; Remote proble... |
| Service type | ELECTRONIC CARE PACK |
| Warranty coverage | In warranty |
| Service method | Onsite and Predictive Support |
| Place of service | Remote and Onsite |
| Datasheet publication number | 4AA7-8543 |
| Facet Product type | Care Pack |
| Facet Support Type | Active care |
| Facet Additional support option | Accidental damage protection; Defective media retention; Travel coverage |