Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service with Defective Media Retention. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast. When dealing with defective storage media, you maintain control of your sensitive data.
Features
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | 4 hour response |
| Additional support option | Defective media retention |
| Duration | 5 years |
| Support type | Onsite repair |
| Coverage period (month) | 60 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Replacement parts and materials included; Defective media retention; Onsite hardware support – same business day[1]; Remote problem diagnosis and support; Escalation management; Coverage for all HP branded components |
| Service features | You maintain security and control of sensitive data. We’ll diagnose problems with your defective storage media, provide a replacement drive and let you keep the old one.; When an issue requires in-person assistance, we’ll be on our way the very sa... |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Facet Product type | Care Pack |