Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service with Defective Media Retention. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast. When dealing with defective storage media, you maintain control of your sensitive data.
Features
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | 4 hour response |
| Duration | 5 years |
| Support type | Onsite repair |
| Additional support option | Defective media retention |
| Coverage period (month) | 60 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features | You maintain security and control of sensitive data. We’ll diagnose problems with your defective storage media, provide a replacement drive and let you keep the old one.; When an issue requires in-person assistance, we’ll be on our way the very sa... |
| Service features, header | Onsite hardware support – same business day[1]; Escalation management; Remote problem diagnosis and support; Coverage for all HP branded components; Replacement parts and materials included; Defective media retention |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Service method | Onsite repair |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |