Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime so you can get back to work fast.
Features
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Product Videos
Specifications
Spec | Description |
---|---|
UNSPSC code | 81111812 |
Coverage window | Standard workdays - 9 hours |
Response time | 4 hour response |
Duration | 4 years |
Support type | Onsite repair |
Coverage period (month) | 48 |
Warranty type | S |
Care Pack type | Electronic |
Service features | We’ll cover all of the HP branded components such as HP Jetdirect network components, memory components and attached HP branded accessories – including paper trays, duplex units, and storage media.; When an issue requires in-person assistance, we’... |
Service features, header | Remote problem diagnosis and support; Onsite hardware support – same business day[1]; Replacement parts and materials included; Escalation management; Coverage for all HP branded components |
Service method | Onsite repair |
Warranty coverage | In warranty |
Place of service | Onsite |
Datasheet publication number | 4AA5-6385 |
Facet Product type | Care Pack |