Product Description
Overview
- Depend on HP to troubleshoot PC issues with remote support and convenient onsite repairs. Optional device insights help HP quickly remediate issues.[1]
- 5 years onsite support wherever work happens
Features
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 5 years |
| Additional support option | Accidental damage protection; Defective media retention; Travel coverage |
| Coverage window | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Warranty coverage | In warranty |
| Coverage period (month) | 60 |
| Service features, header | Remote problem diagnosis and support; Accidental Damage Protection; Onsite repair or replacement, anywhere work happens; Defective Media Retention; Opt into device-level data that helps diagnose and remediate PC issues; Travel Support |
| Service features | Maintain control of sensitive data by keeping your defective hard drive; Repair or replace your PC when accidental drops, spills or electrical surges harm your device; Device support in 90+ countries when employees are traveling on business |
| Care Pack type | Electronic |
| Additional information | Excludes external monitor |
| Place of service | Onsite |
| Service method | Onsite repair |
| Service type | ELECTRONIC CARE PACK |
| Datasheet publication number | 5981-6650 |
| Facet Product type | Care Pack |
| Facet Support Type | Onsite repair |
| Facet Additional support option | Accidental damage protection; Defective media retention; Travel coverage |
| Facet Duration | 5 years |