Product Description
Overview
- Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.
Features
- HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
- HP’s expert technicians have the tools and resources to repair your equipment properly.
- For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 1 year |
| Support type | Pickup and return |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Photo (product photo, jpg, 190x170) | HP Care Pack Services/hp-care-pack_190x170.jpg |
| Photo (product photo, jpg, 70x100) | HP Care Pack Services/hp-care-pack_70x100.jpg |
| Photo (product photo, jpg, 400x400) | HP Care Pack Services/hp-care-pack_400x400.jpg |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Warranty type | P |
| Coverage period (month) | 12 |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and telephone support; 3-5 business day offsite repair[1]; Prepaid shipment to HP repair center; Prepaid return shipment |
| Warranty coverage | Post warranty |
| Logistics options | Courier pick up and return |
| Place of service | Offsite |
| Service method | Depot repair |
| Additional information | Excludes external monitor |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |