Product Description
Overview
- When your PC is experiencing a problem, you want it fixed. With HP Return to Depot with Defective Media Retention, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days[1] – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials. And when dealing with defective storage media, you maintain control of your sensitive data.
Features
- HP will provide telephone technical assistance with installation, product configuration, setup, and problem resolution. In many cases, we can resolve your issues without the need to ship your device.
- For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.
- The HP Defective Media Retention option is ideal if you need to control and secure your classified, proprietary, and confidential data – or if you’re subject to data privacy regulations such as HIPAA.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage window | Standard workdays - 9 hours |
| Support type | Return to depot |
| Additional support option | Defective media retention |
| Duration | 5 years |
| Response time | Repaired within 3-7 business days |
| Warranty type | S |
| Coverage period (month) | 60 |
| Service features, header | Remote problem diagnosis and support; Repair at HP designated repair center; Labor, replacement parts, and materials included; Four to seven business days standard turnaround time (may vary by geographic location); Defective Media Retention |
| Care Pack type | Electronic |
| Service method | Depot repair |
| Logistics options | Customer carry-in or shipment |
| Warranty coverage | In warranty |
| Additional information | Excludes external monitor |
| Place of service | Offsite |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |