Product Description
Overview
- HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Features
- HP provides next business day, onsite replacement of your failed hardware unit, if the problem can't be resolved remotely.
- Offers easy-to-purchase, easy-to-use onsite hardware repair service for your HP product.
- Increase the return on your HP hardware investments. The longer the service plan you choose, the more reliable support you can expect from HP.
- Purchasing HP Care Pack service with HP product reduces total cost of ownership.
- HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Escalation management; Coverage for all HP branded components; Remote problem diagnosis and support; Onsite hardware support- next business day[1]; Replacement parts and materials included |
| Service features | We’ll replace any parts or materials required to get your hardware back to working order so you can get back to work.; When complex incidents occur, we’ll be ready. HP’s formal escalation procedures enlist the skills of appropriate resources or th... |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |