Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime so you can get back to work fast.
Features
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Duration | 1 year |
| Response time | 4 hour response |
| Coverage period (month) | 12 |
| Warranty type | P |
| Care Pack type | Electronic |
| Service features | We’ll replace any parts or materials required to get your hardware back to working order so you can get back to work.; When complex incidents occur, we’ll be ready. HP’s formal escalation procedures enlist the skills of appropriate resources or th... |
| Service features, header | Remote problem diagnosis and support; Onsite hardware support – same business day[1]; Replacement parts and materials included; Escalation management; Coverage for all HP branded components; Work to completion |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | Post warranty |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |